At Casa Santa Clara, we want you to feel confident in your purchase. Please review our return and exchange policy below before placing your order.

 

Returns

We accept eligible returns within 14 days of delivery for unused items in their original condition and packaging.

 

To request a return, please contact us at hello@casastclara.com with your order number and reason for the return. Once approved, we will provide return instructions.

 

Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.

 

Exchanges

If you received a damaged, defective, or incorrect item, please contact us within 7 days of delivery at hello@casastclara.com. We will gladly work with you to resolve the issue through a replacement or exchange when applicable.

 

Non-Returnable Items

The following items are non-returnable and non-refundable:

 

• Digital products or downloadable content

• Personalized or custom-made items

• Sale or final sale items

• Gift cards

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Refunds

Once your return is received and inspected, we will notify you regarding the status of your refund. Approved refunds will be issued to the original payment method within a reasonable processing timeframe depending on your financial institution.

 

Original shipping costs are non-refundable unless otherwise stated.

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Contact Us

For questions regarding returns, exchanges, or your order, please contact us at:

 

hello@casastclara.com